Legal
Shipping Policy
All orders are shipped from our warehouse in France. We work with trusted carriers to ensure your pieces arrive safely and on time.
Processing Time
Orders are prepared and dispatched within 24-48 hours on business days (Monday-Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.
Delivery Times & Rates
France: 3-5 business days, starting at 4.90 EUR. Europe (EU): 5-8 business days, starting at 9.90 EUR. United Kingdom: 7-10 business days, starting at 12.90 EUR. Rest of World: 7-14 business days, starting at 14.90 EUR. Free shipping is available on all orders over 80 EUR.
Order Tracking
A tracking number is emailed to you as soon as your order ships. You can also track your order at any time by visiting our order tracking page with your email and order number. Please allow 24 hours after the shipping confirmation for tracking information to become active.
Customs & Duties
For shipments outside the European Union, customs duties and import taxes may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking with your local customs office for applicable fees.
Lost or Damaged Packages
If your package has not arrived within the expected timeframe, or if it arrives damaged, please contact us at contact@onlyfinals.com within 48 hours of the expected delivery date. We will investigate with the carrier and arrange a replacement or refund as appropriate.
Other policies